General Questions
What is Remitation, and how does it work?
Remitation is a financial platform designed for migrants and refugees to securely send money back home. It provides innovative tools like Food, Education, and Health Cards to ensure funds are used for essential needs, promoting family support and community development.
Who can use Remitation’s services?
Anyone can use Remitation’s services, including immigrants, refugees, and their families, as well as individuals and organizations looking to make impactful donations or investments.
What makes Remitation different from other remittance platforms?
Remitation goes beyond basic money transfers by offering targeted financial tools, ensuring funds are spent on critical needs like food, education, and healthcare. It also facilitates investments in community projects and donations.
Services Questions
How does Remitation ensure my money is safe and used correctly?
Remitation guarantees that your money is transferred securely and through trusted channels, ensuring it reaches your recipient without any issues. Once the funds arrive in the destination country, the recipient can access them easily and conveniently. Additionally, our platform ensures all transactions comply with legal and regulatory requirements, giving you peace of mind and eliminating any concerns about security or misuse.
Can I send money in multiple currencies?
Yes, Remitation supports multiple currencies to make sending money across borders seamless and accessible.
What is the cost of using Remitation’s services? Are there any hidden fees?
Remitation’s rates are aligned with the United Nations’ target of keeping remittance costs between 3-5%, ensuring affordability for all users. We offer some of the most competitive rates in the market compared to other exchange and transfer services. Additionally, our platform is fully transparent, with no hidden fees—everything is clearly displayed before you complete your transaction.
Security and Compliance
Is Remitation safe and secure? How do you protect my money?
Yes, Remitation prioritizes security with advanced encryption technology and strict identity verification processes. Your money is safeguarded throughout the transaction process.
What happens if a transaction fails or is delayed?
In the rare case of a failed or delayed transaction, our customer support team is available to resolve the issue quickly. Funds are either reprocessed or refunded as needed.
How does Remitation ensure my money is safe and used correctly?
Remitation guarantees that your money is transferred securely and through trusted channels, ensuring it reaches your recipient without any issues. Once the funds arrive in the destination country, the recipient can access them easily and conveniently. Additionally, our platform ensures all transactions comply with legal and regulatory requirements, giving you peace of mind and eliminating any concerns about security or misuse.
Accessibility and Usability
Which countries and regions are supported by Remitation?
Remitation operates across a wide range of countries and regions, ensuring accessibility for migrants and refugees worldwide. Our platform is especially valuable in areas where traditional banking services are limited or unavailable, such as Afghanistan and other countries excluded from global banking systems. By leveraging innovative technology and partnerships, we enable users in these regions to send and receive money securely and reliably.
In addition to serving underserved regions, Remitation is active in key migration corridors across Europe, the Middle East, and Africa, supporting users in countries with high migrant populations. Whether you are sending funds to regions with limited infrastructure or advanced banking systems, Remitation ensures your money reaches its destination seamlessly and securely.
We are committed to expanding our services to more countries, prioritizing areas where financial inclusion is most needed. If you’re unsure whether your country is supported, you can check the list of active regions on our platform or contact our support team for more information.
How do recipients access the funds I send?
Recipients can access funds through the specific cards (e.g., Food Card, Health Card) or directly in their local bank accounts, depending on the method chosen.
