Privacy Policy

Effective Date: 2024-10-01

Remitation (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://remitation.com and use our services. By accessing or using our site, you agree to this Privacy Policy.


1. Information We Collect

We may collect and process the following data about you:

1.1 Personal Data

When using our website or services, we may ask you to provide certain personal information that can be used to identify or contact you. Personal data may include, but is not limited to:

  • Name
  • Email address
  • Phone number
  • Postal address
  • Transaction details (for money transfer services)
  • Payment details (e.g., credit card or bank account information)

1.2 Non-Personal Data

We also collect non-personally identifiable information, such as browser type, IP address, pages visited, and other similar technical information.

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to monitor activity on our website and improve user experience. Cookies are small files stored on your device and used to collect information about how you navigate our site.

For more information about how we use cookies, please see our Cookie Policy.


2. How We Use Your Data

We use the information we collect from you for the following purposes:

  • To provide our services: Facilitate money transfer services and manage your account.
  • Customer support: Address inquiries, respond to feedback, and offer technical support.
  • Transaction processing: Process transactions, including sending confirmations and receipts.
  • Improve our website and services: Analyze site traffic, troubleshoot issues, and improve site performance and features.
  • Marketing: With your consent, we may send you updates, offers, and other promotional content.

3. Legal Basis for Processing Personal Data

We process personal data in compliance with the GDPR based on the following legal grounds:

  • Contractual necessity: To provide the services requested by you, such as processing money transfers and maintaining your account.
  • Legitimate interest: To ensure site security, prevent fraud, and improve user experience.
  • Legal obligation: To comply with regulatory requirements, including anti-money laundering (AML) and anti-fraud obligations.
  • Consent: Where required, we will seek your consent, for instance, when sending you marketing communications. You have the right to withdraw your consent at any time.

4. Data Sharing and Disclosure

We do not sell, rent, or share your personal data with third parties for marketing purposes. However, we may share your data with trusted third-party service providers and partners, including:

  • Payment processors: To complete transactions.
  • Cloud service providers: To store and manage data securely.
  • Regulatory authorities: Where legally required for AML and fraud prevention purposes.
  • Business partners: In case of mergers, acquisitions, or transfers of business assets, your data may be transferred as part of the transaction.

All third-party service providers are obligated to process your data in compliance with GDPR and ensure the same level of data protection that we provide.


5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations. Data related to transactions, for example, may be retained for a period required by financial regulations (typically 5 to 7 years). After this period, your data will be securely deleted or anonymized.


6. Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

  • Right to access: You can request a copy of the personal data we hold about you.
  • Right to rectification: You can ask us to correct any inaccurate or incomplete data.
  • Right to erasure (“right to be forgotten”): You can request that we delete your data under certain conditions, such as when it is no longer necessary for the purposes for which it was collected.
  • Right to restrict processing: You can request the restriction of processing of your personal data under certain conditions.
  • Right to data portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
  • Right to object: You can object to our processing of your personal data, particularly in cases where we rely on legitimate interest for processing.
  • Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at info@remitation.com.


7. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure access controls, and regular monitoring for security breaches.

While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security, particularly when transmitting over the internet.


8. International Data Transfers

In certain cases, your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). In such cases, we ensure that your data is transferred with appropriate safeguards, such as Standard Contractual Clauses (SCCs), to ensure an adequate level of protection in line with GDPR.


9. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from individuals under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will take steps to delete such information.


10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes, we will notify you by email (if applicable) or by posting a notice on our website.


11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Remitation
Email: info@remitation.com